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what to do if you have a reaction
- Follow your allergy action plan. Seek medical advice if necessary.
- If a known allergen is not declared on the label, contact the manufacturer to find out if the allergen is in the product, or if there is the likelihood of cross-contact with the allergen.
- Keep a record of all correspondence with the company - date, times, who you spoke to and information or explanation given.
- Contact your local public health unit (via your local district health board) or via the New Zealand Food Safety Authority website www.nzfsa.govt.nz/consumers/concerns/index.htm if you suspect an undeclared allergen is in the product, and inform Allergy New Zealand of your complaint and who you have passed it onto (contact details below).
- Keep a sample of the product and the original package. Make a note of the batch number and best before date, and exact product name and size. If an undeclared allergen is detected, a product recall may be issued.
- Forward a copy of your correspondence with the company and the public health unit to Allergy New Zealand, PO Box 56117, Dominion Rd, Auckland, email mail@allergy.org.nz, fax (09) 623 0091 or ph (09) 623 3912
- Contact your specialist or doctor for follow up consultation. If likely causes have been ruled out, it is possible a new allergy has developed.
What to do if you find a product incorrectly labelled, or you suspect contains undeclared allergens:
- Keep the original package and affected product, noting details as in (5) above.
- Contact the manufacturer to inform them. Keep a record of your correspondence, and inform Allergy New Zealand as in (4) above.
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